Terms and Conditions

Effective April 28, 2026. These terms govern all work between AI Consulting Orlando and you, our client.

Welcome to AI Consulting Orlando. I run a small, independent firm based in Orange County, Florida. We help Central Florida businesses like yours use AI tools that actually work. Before we start any engagement, I need to lay out the rules we both play by. This keeps things fair, transparent, and avoids misunderstandings.

Please read these terms carefully. By engaging our services, you agree to them. If you have questions, just email me at info@aiconsultingorlando.net.

1. Scope of Services

We provide AI advisory, implementation, and assessment services. Each engagement is defined in a separate statement of work or proposal that we both sign. That document spells out what we will do, timelines, and deliverables. If anything in that proposal conflicts with these terms, the proposal wins on that specific point.

We do not build custom software from scratch. We configure, integrate, and train on existing AI platforms like Microsoft 365 Copilot, Vapi voice agents, or Google Workspace tools. Our methodology is our own, but the tools we use are off-the-shelf.

2. Fees and Invoicing

Our fees are fixed-price for assessments and most advisory projects. For larger implementations, we may bill hourly or in phases. We always tell you upfront. Payment is due within 15 days of invoice date. Late payments may incur a 1.5% monthly interest charge. If you have a question about an invoice, email me within 7 days and we will sort it out.

We accept check, credit card, or bank transfer. No cash. All fees are in U.S. dollars. Thier payment terms are flexible if you call ahead.

3. Intellectual Property

• What you own: Once you pay us in full for a specific deliverable (like a custom dashboard, a process map, or a configured workflow), you own that deliverable outright. We transfer all rights to you.
• What we keep: We retain ownership of our generic methodology, frameworks, templates, and know-how. That includes things like our assessment checklists, our project management approach, and any reusable code snippets we developed before working with you or that we develop generically across clients. We can reuse these with other clients as long as we do not disclose your confidential information.
• AI-generated outputs: We make no claim of copyright over content generated by AI tools during our work. You are free to use or modify those outputs as you see fit. But note that AI outputs are not guaranteed to be original or free of third-party rights.

4. No Warranty for AI Outcomes

AI tools are probabilistic. They can hallucinate, produce incorrect information, or behave unexpectedly. We do our best to configure them for accuracy and reliability, but we cannot and do not guarantee that any AI output will be error-free, accurate, or suitable for your specific needs. You are responsible for reviewing and validating AI outputs before using them in business-critical decisions, especially in regulated domains like healthcare, finance, or legal.

We pick boring, proven technology. We test it. But AI is not perfect. If your Avalon Park bakery gets a wild order from a voice agent for 300 gluten-free croissants, that is on you to catch before the dough hits the mixer. we will help you set up guardrails, but the final check is yours.

5. Limitation of Liability

To the maximum extent permitted by Florida law, our total liability to you for any claim arising from our services is capped at the fees you have paid us in the six months before the claim. We are not liable for lost profits, lost data, business interruption, or any indirect or consequential damages. This applies even if we have been advised of the possibility of such damages. Some states do not allow limitation of liability for personal injury or fraud, so that part may not apply to you. These damages occured in alot of other firms.

6. Governing Law and Venue

These terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any legal action or arbitration shall be filed in Orange County, Florida. We both agree that any dispute will be resolved through binding arbitration under the American Arbitration Association’s Commercial Rules, rather than in court, except that either party can seek injunctive relief in court to protect intellectual property or confidential information.

The arbitration will be conducted by a single arbitrator in Orlando, Florida. Each party pays its own costs, and the arbitrator will split the administrative fees equally unless the award says otherwise. This clause does not prevent you from filing a complaint with a government agency like the Florida Attorney General.

7. Confidentiality

We will keep your business information confidential. That includes your processes, customer lists, financial details, and any proprietary data you share with us. We will not disclose it to third parties except as needed to perform the services (e.g., a subcontractor we hire) or as required by law. This obligation survives the end of our engagement by three years.

You agree to keep our methodology and proprietary tools confidential as well.

8. Termination

Either party can terminate an engagement with 14 days’ written notice. If you terminate early, you pay for work completed up to the termination date. If we terminate due to your breach, you still pay for work done. No refunds for early termination unless we agree otherwise in writing.

9. Changes to These Terms

We may update these terms from time to time. We will notify you by email at least 30 days before any change takes effect. Continued use of our services after that means you accept the new terms.

10. Contact

Questions? Email me at info@aiconsultingorlando.net. I am human, I reply within one business day.

AI outputs are not guaranteed. You review them. We help with guardrails.

We cap our liability at fees paid in the last six months. Fair for both sides.

Arbitration in Orange County, Florida. Not court. Faster and cheaper.

Frequently asked questions

Do I own the AI tools you set up for me?

You own the specific configurations, workflows, and deliverables we create for you once paid. But you do not own the underlying AI platform (e.g., Microsoft 365 or Vapi) or our generic methodology. Think of it like hiring a carpenter: you own the custom table they build, not their toolbox or their woodworking techniques.

What happens if the AI gives me wrong information?

We configure AI tools to be as accurate as possible, but we cannot guarantee perfection. AI can hallucinate. You are responsible for verifying any output before using it in business decisions. We limit our liability to fees paid in the last six months. That is standard in this industry.

How do I resolve a dispute with you?

We try to handle everything informally first. Email me at info@aiconsultingorlando.net. If that fails, we use binding arbitration through the American Arbitration Association in Orange County, Florida, not court. This saves both of us time and money.

Can I cancel an engagement mid-project?

Yes, with 14 days written notice. You pay for work done up to that point. No refunds for early termination unless we agree otherwise in writing.

Is AI Consulting Orlando based in Orlando?

Yes, I am physically located in Orlando, Orange County, Florida. I serve SMB and mid-market clients throughout Central Florida.